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Sales and Ticketing Supervisor Kinshasa

Welcome aboard Kenya Airways!


Job description


Sales and Ticketing Supervisor Kinshasa

Location: Kinshasa


Closing Date: October 08th, 2012






1.     Context

Kenya Airways is truly the Pride of Africa. Our global network now reaches 58 destinations, 45 of which are spread across the Africa continent. With a modern fleet of 35 aircrafts, including four Boeing 777 series, makes us one the youngest fleets in Africa.

Kenya Airways opens a world of opportunity across the continent, creating sustainable development by connecting its people and businesses within Africa and around the world.

At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.


2.     Role Purpose Statement                             


To lead and motivate a sales/marketing team that will provide excellent services to the customers so as to generate sales and revenue.


3.     Key Accountabilities and Responsibilities



-       To lead, guide and support sales and ticketing team to ensure quality service to clients;

-       To validate and reconcile daily sales returns to account for both monies collected and documents;

-       Handle and effect ticket endorsements to enhance customer relations and satisfaction;

-       To handle customer complaints (denied boarding, baggage etc) to ensure customer satisfaction and retention;

-       To prepare and administer the shift/leave roster for optimal utilization of staff and resources;

-       To uphold safety and security standards for the office to safeguard company resources.



4.     Knowledge, Skills, Experience and Competencies

-        ‘O’ or ‘A’ level of education ;

-       IATA/UFTAA Diploma/intermediate to advance airline fares and ticketing course ;

-       3 years airline experience in sale and ticketing.


5.     Key Performance Indicators


-       Team player ;

-       Good communication skills ;

-       Excellent KQ product ;

-       Ability to lead/guide and make decision ;

-       High level integrity/accountability ;

-       Pleasant personality approachable ;

-       Confident and ell groomed ;

-       Customer focused