Information Technology Specialist

Job description

Information Technology Specialist

Band: G

Reports to: IT Manager

Location: Kinshasa

Closing date: October 29th, 2012



1.     Overall responsibilities


The Information Technology Specialist’s primary responsibility is to provide support to users of new and existing technology and the local area network (LAN/WAN). The IT Specialist works closely with the DRC IT Manager and other IT staff to ensure that IHP Project computer systems are maintained to ensure a continuous flow of information on all projects systems related issues.

2.     Specific responsibilities

Information Technology

-       Work one-on-one with (MSH Projects) employees to resolve problems with (MSH Projects) systems issues (LAN, wide area network [WAN], software, hardware, etc.), and record problems and resolutions in the helpdesk system or any computer based system ;

-       Maintain the “Helpdesk” system and procedure by answering and/or assigning all requests that come through and assuring the completion of all tasks ;

-       Regularly assess staff training needs in computer use and maintenance, and communicate the need for training activities to the IT Manager ;

-       Coordinate, Plan and Implement new IT systems into the MSH computer network environment as assigned ;

-       Provide technical assistance to MSH users in the development and design of MSH related internal and external presentations, documents, reports, etc., using MSH’s approved software ;

-       Customize existing installation documentation to suit new equipment types or user configuration and keep all installation documentation current ;

-       Travel to local vendors for parts and repairs (including equipment transfers) as needed.


3.     Network Administration


-       Assist the IT Manager in the management and maintenance of networks; including, but not limited to, adding new users and assigning user and supervisor rights; managing printers and their connections to the network; and working with contractors to maintain network hardware as required ;

-       Learn configurations of all (MSH Projects) standard software and maintain the applications in the (MSH Projects) LAN environment ;

-       With the assistance of other IT staff, learn the configuration of network and assist in the maintenance of the connection to the internet, network routing, and all other internal and external network communications systems ;

-       Configure new and existing hardware for optimal use on MSH’s networks, remote access systems, and the Internet; and maintain up to date files and documentation necessary for standard installations of these configurations ;

-       Perform, verify and test data backup and other disaster recovery procedures to minimize loss of data.


4.     Qualifications


-       Bachelor’s Degree in Computer Science or a related field or equivalent relevant experience ;

-       Strong experience in computer or software use and the ability to work well with various skill levels of users ;

-       Solid training skills ;

-       Extensive knowledge in administering Microsoft Windows 2003 operating systems, office 2007 MS Exchange, , and Outlook client ;

-       Extensive knowledge of Antivirus system such as Symantec End Point Security or any other antivirus system ;

-       Considerable knowledge of DNS, DHCP, Active Directory and the understanding of the Local Area Network ;

-       Ability of maintain and configure WSUS for the security and patch management ;

-       Considerable knowledge of hardware and software configuration issues ;

-       Previous experience installing, maintaining, and troubleshooting Microsoft Office Suite, and other (MSH Projects) standard software (e.g. Explorer) ;

-       Ability to work under pressure with limited supervision and take initiative ;

-       Excellent organizational and interpersonal skills with a service oriented outlook ;

-       Excellent communication skills with fluency in French required and ability to communicate in English preferred (written and verbal).

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Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap, or status as a disabled or Vietnam Era veteran of the U.S. Armed Forces.