EHOD : Operations and Support

Job description

EHOD : Operations and Support
Group : M-Commerce
Location : Kinshasa 
Level : 3
Report to : Managing Executive M-Commerce
Closing Date : July 23, 2014 
Email :

      I.        Objectives

The  EHOD: OPERATIONS AND SUPPORT’ provides both operational and finance support to the organization. The EHOD supervises the finance and operations unit and is the financial spokesperson for the Vodacash. The EHOD : OPERATIONS AND SUPPORT reports directly to the Managing  Executive: M-COMMERCE  and directly assists the Vodacash organization  on all strategic and tactical matters as they relate to budget management, cost benefit analysis, forecasting needs, product development, operations and support.

     II.        Duties


1.     The incumbent will be responsible for :

-         Assist in performing all tasks necessary to achieve the vodacash’s mission and help execute growth plans ;

-         Drafts prospective programmatic budgets, and determining cost effectiveness of prospective service delivery ;

-         Oversee the production of monthly reports including reconciliations with Vodacom Finance, as well as financial statements and cash flow projections for use by Executive management , Vodacom Group, Vodafone Group as well as the Audit/Finance Committee and Board of Directors ;

-         Works with finance to ensure Vodacash Management agreement and tax requirements are fulfilled ;

-         Assist in the design, implementation, and timely calculations of incentives, commissions, and salaries for the temp staff ;

-         Responsible for operations strategy, product support and Finance operations ;

-         Manages relationship with the Banks and monitor banking activities of the Vodacash ;

-         Manages reconciliation and opening  of M-PESA Account and Bank account ;

-         Ensure adequate cash float/emoney to meet the Vodacash needs ;

-         Serve as one of the trustees and oversee administration and financial reporting of Vodacash ;

-         Business case development for various commercial programmes ;

-         Helps the Sales & BD, Marketing teams to implement products on M-PESA based on customer needs ;

-         Sets product pricing and carries out agent commission reviews ;

-         Ensures that payments to agents and float deposits are implemented within SLAs ;

-         Ensures technical implementation of new interfaces ;

-         Responsible for the team that handles 2nd level support to customers and agents. Escalations come from call centre ;

-         Process champion. Ensuring that the team has the right processes at all times and that they are all documented ;

-         Ensures that regulation from Central bank is attended and executed.

Ensures that there is an updated training manual for agents

2.     Relationships

-         Finance ;

-         Board of Directors ;

-         Central bank ;

-         Risk team ;

-         Third party vendors ;

-         Fraud ;

-         Vodacom Group ;

-         Vodafone Group ;

-         IT ;

-         Fundamo.

    III.        Qualifications and Experience

-         Finance- Economic - Accountancy degree ;

-         8 years’ experience in Financial area ;

-         5 years Management experience ;

-         Should have a well-established knowledge of all main duties listed above ;

-         Sound knowledge experience of working within Telecom or Banking industry at a global level will be an advantage.

   IV.        Competencies (Knowledge, Skills and Attributes)

-         Good developed  managerial skills ;

-         Strong Accounting skills ;

-         Excellent Computer skills ;

-         Excellent Negotiation skills ;

-         Problem solving / Trouble shooting ability ;

-         Excellent leadership and mentorship skills ;

-         Planning and organising ability ;

-         Good Interpersonal skills ;

-         Generally good Business Acumen ;

-         Forward thinking ability ;

-         Tenacity ;

-         Diversity Management ;

-         Team work ;

-         Conflict handling ability ;

-         Facilitation skills.

Please submit your application accompanied with concise CV to BY INDICATING IMPERATIVELY THE JOB TITLE AS SUBJECT OF YOUR MAIL.

For queries, please contact HR Operations from 8.30 to 16.30 Monday to Friday.

Note : only short listed candidates will be notified.