Area Manager

Job descrption

Area Manager

Location : Goma

Closing date: April 10th, 2013



I.              Details


Contract Grade: B Contract Length: 24 months Date Needed By: 15th May, 2013 New Post or Replacement: Replacement Accompanied / Unaccompanied: Unaccompanied Exact Job Location: Goma Reports To: ACD-Systems Responsible For: Base Manager (Masisi), Programme Manager (Masisi), Area Finance Manager, Assistant Administrator Liaises With: Country Director, ACD Program, Country Finance Controller and HR Manager Job Purpose: This position arises at an important time for the organisation, as the managerial structure in North Kivu is changing with the installation of the ACD-S in the region, and as the Country Team is developing the new Strategic Plan for the coming four year period. The primary role of the Goma based Area Manager (AM), is to oversee the management of programmes in North Kivu under the ACD-S responsibility. The position is central to the organisations operations and the post holder will have the core role of supporting the team to enhance programme delivery according to well established systems and procedures.

II.             Duties & Responsibilities


-       Manage and develop programmes and evaluate their progress against agreed objectives, including current humanitarian programming in Masisi territory, as well as subsequent humanitarian and recovery interventions ;

-       Coordinate and lead research and feasibility studies ;

-       Ensure programme quality adheres to Concern and other agreed standards ;

-       Assist in ensuring community participation and collaboration in programmes ;

-       Provide support and technical advice to programme staff with the programme team, research, plan and develop new programme proposals ;

-       Monitor and support programme staff to manage expenditure and budgets and ensure resources are optimally utilized and spending is in line with Concern financial procedures and Donor requirements ;

-       Monitor programs regularly and support programme managers to monitor progress against objectives ;

-       Prepare progress reports and support programme managers in the elaboration of reports for submission to Concern and donors ;

-       Liaise with NGOs and local authorities and ensure effective communication between team members, local government technical departments, other local authorities and other NGOs in program areas ;

-       Actively represent Concern in all programme related cluster meetings in Goma ;

-       Develop positive relationships and where appropriate, support the development of partnership agreements/ Memorandums with local organisations, community representatives and local authorities ;

-       Together with the Country Management Team, identify areas for extension of programs and the development of possible areas of new interventions according to the Country Strategic Plan.


1.     Admin, Finance, Logs and HR Systems

-       Oversee the management of the Base Manager and the Program Manager at Masisi level ;

-       Directly oversee the day-to-day human resources and finance systems in Goma support base with the support of the Base manager (and Program Manager for security issues), indirectly oversee day-to-day logistics, administration and security issues relating to Masisi operations• Ensure the implementation of finance and human resource systems in line with organizational policy and best practice ;

-       Develop and implement appropriate reporting systems ;

-       Oversee staff training and development plans in line with Concern policy and programme needs ;

-       Take overall responsibility for human resource planning and local staff recruitment ;

-       Support the implementation of Concern’s performance and development review system ;

-       Support the aims of Concern in terms of accountability, including commitments of the organization in relation to HAP (Humanitarian Accountability Partnership ;

-       Adhere fully to the commitments and rules laid out in the Programme Participant Protection Policy (P4) and Code of Conduct, including respecting confidentiality ;

-       Report to the appropriate manager, any suspected or actual violation of the P4 and Code of Conduct – an obligation of all staff members.


2.     Security and Representation :

-       Represent Concern with local authorities and/or other members of the international humanitarian community in cooperation with the ACD-S ;

-       Ensure that all staff are aware of and adhere to SMPs.


3.     Exact job location : Goma. Regular travel to the field office in Masisi will be required to support and develop staff and to ensure effective and efficient implementation of Concern Programmes, systems and procedures. Why is an expatriate necessary to fill the post? It is difficult to find people locally with the necessary skills and experience to manage and develop the programmes necessary to ensure effective programming.


4.     Person specification Essential :
Third level qualification in humanitarian assistance, development studies or a related filed.


5.     Desirable :

A Masters degree in the above mentioned areas with at least three years of experience in humanitarian work.


6.     Experience Required :


a.     Essential :

-       Minimum of two years overseas experience, working for an international NGO in a managerial capacity, preferably in Africa ;

-       Prior experience of managing programmes in a conflict environment ;

-       A conceptual and practical understanding of the livelihoods security framework ;

-       Experience in programme design and research ;

-       Experience in managing a diverse team composed of Nat’l and Int’l staff in an a complex working environment ;

-       Experience in personnel and budget management ;

-       Specific area of expertise should be ability to plan, implement new programmes, write proposals and reports as well as coaching and mentoring.


b.    Desirable :

-       Experience of broader livelihood and capacity building programmes ;

-       Experience of planning and implementing emergency response programmes ;

-       Training experience ;

-       Experience of working with local partners.


7.     Special Skills, Aptitude or Personality Requirements :


a.     Essential :

-       Very good working knowledge of English and fluent French or vise versa ;

-       Excellent communication and interpersonal skills ;

-       Excellent proposal and report writing and budgeting skills, with close attention to detail ;

-       Able to use initiative and work with limited supervision, organized, motivated and reliable.


b.    Computer literacy essential :

-       Word and Excel ;

-       Very patient and with a positive attitude ;

-       Very good interpersonal skills.


c.     Desirable :

-       Sense of humour and flexible ;

-       Experience with PRA techniques ;

-       Experience of livelihood security and emergency programming.

How to apply :

All applications should be submitted through our website at by closing date. CV’s should be no more than 4 pages in length. All candidates who are short-listed for a first round interview will be notified via email after the application deadline. Concern Worldwide is an Irish-based non-governmental, international, humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Concern has a Staff Code of Conduct and a Programme Participant Protection Policy which have been developed to ensure the maximum protection of programme participants from exploitation and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behaviour expected of them. In this context staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Programme Participant Protection Policy and the Concern Staff Code of Conduct as an appendix to their contract of employment. By signing the Programme Participant Protection Policy and the Concern Staff Code of Conduct candidates acknowledge that they have understood the contents of both the Concern Staff Code of Conduct and the Programme Participant Protection Policy and agree to conduct themselves in accordance with the provisions of these two documents. Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on Concern ensuring that the names of any new employee or volunteer do not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List). Any offer of employment (either paid or voluntary) with Concern Worldwide will not be made pending a clearance check being conducted on the applicant. For additional information please consult our web site or contact the Human Resource Division in our Head Office. Concern Worldwide is an equal opportunities employer and welcomes applications from all sections of the community.